Effective from: 14/08/2026

Physio Group South-West is a private billing clinic. We are committed to providing clear and transparent information about our prices, payment requirements and funding arrangements.

Payment

Payment is required on the day of treatment unless an alternative payment or funding arrangement has been agreed with Physio Group South-West before the service is provided.

We accept:

• Visa and Mastercard;
• EFTPOS; and
• cash.

We do not accept American Express or cheques.

Where available, eligible private health insurance claims may be processed at the clinic. The client is responsible for paying any remaining balance on the day of treatment.

Fees and informed financial consent

We will make reasonable efforts to inform clients of the applicable fee before providing a service.

Clients are encouraged to ask about the cost of treatment, expected rebates and any potential out-of-pocket expenses before proceeding. Private health insurance, Medicare and other funding arrangements may not cover the entire cost of a service.

The rebate or benefit received is determined by the relevant insurer or funding body. Physio Group South-West cannot guarantee the amount a client will receive.

Third-party funded services

Where services are expected to be paid by an insurer, employer, government agency, plan manager, aged care provider or another third party, the required approval, referral, claim information or service agreement must be in place before direct billing can occur.

The payment arrangements that apply will be explained in the relevant client form or service agreement.

If the required approval or information has not been received, funding is declined, funding has expired or the third party does not accept responsibility for payment, the client may be required to pay privately. We will advise the client of this responsibility before providing the service wherever reasonably possible.

Information required:

Workers Compensation and Motor Vehicle Accident =Letter from the insurer stating that liability has been accepted* *Note: Letters from any insurer providing a claim number but not admitting liability is not proof of acceptance. You will be responsible for payment of your treatment until liability has been accepted.

Department of Veterans Affairs (DVA) = A referral from your GP, on the GP’s letterhead stating the condition to be treated, GP’s provider number and date of referral. AND your white or gold card

GP CCMP (Chronic Care Management Plan) = Physiotherapy does not routinely attract medicare rebates. Rebates from Medicare for allied health costs are strictly limited and your GP must confirm that you are eligible and complete a GP CCMP plan before treatment can be started.

PLEASE NOTE: We are not a bulk billing clinic, so a gap payment will apply. The full fee will be debited from your nominated account. The rebate will then be processed on the day if you have provided your medicare card. The rebate should arrive back in your account within 12-24 hours.

Please also note, the rebate can only be accessed with a savings or cheque account, not credit. If you wish to pay the full fee on credit that is not a problem, just be sure to also bring a savings or cheque card with you.

For more information go to www.medicareaustralia.gov.au

NDIS = PGSW is not a registered NDIS provider. We may be able to provide Physiotherapy for musculoskeletal conditions under the NDIS if you are self managed or plan managed.

As with all fees associated with the scheme, NDIS physiotherapy fees are set by the National Disability Insurance Agency (NDIA). The NDIS regulates service fees – including prices for physiotherapy 

PGSW requests payment on the day for all Self Managed clients. We will provide you with a receipt for you to submit to NDIS.

For Plan Managed clients, we may send invoices directly to your plan manager. Prior to your initial appointment, we will require the following:

1. Plan manager Name
2. Plan manager email address
3. Plan manager phone number
4. Plan number
5. Client name, phone number and address.

If we do not have this information prior to your appointment, we will require full payment on the day.

Different arrangements may apply to NDIS, DVA, Medicare, workers compensation, motor vehicle accident, early intervention and aged care-funded services.

Outstanding accounts

Clients are responsible for paying amounts that are not covered by their insurer, funding provider or another agreed payer.

If an account remains outstanding, Physio Group South-West may contact the client or responsible payer to arrange payment. We may also require an outstanding account to be paid, or a payment arrangement to be made, before booking further non-urgent appointments.

Cancellation and non-attendance fees

Cancellation and non-attendance fees are governed by our separate Payment, Cancellation and Non-Attendance Policy.

These fees generally cannot be claimed through Medicare, private health insurance, DVA, workers compensation or motor vehicle accident insurance. Different requirements apply to eligible NDIS-funded cancellations.

Cancellation Policy

Changes to prices and fees

Our prices and fees may change from time to time. The price that applies will be the price advised to the client when the appointment is booked.

If we change the price of an appointment that has already been booked, we will notify the client before the appointment, or apply the price applicable to when the appointment was booked. If the client does not wish to proceed with their appointment at the new price, they may cancel or reschedule that appointment without incurring a cancellation fee.

Price changes will not apply retrospectively to services already provided or to prepaid services unless the possibility of a change was clearly disclosed and agreed before payment.

For NDIS-funded services, proposed price changes affecting an existing service agreement will be discussed with the participant or their representative and will only apply once agreed.

Current prices are available by contacting our reception team:

Australind: (08) 9797 1111
Collie: (08) 9734 5620

Consumer rights

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or other applicable legislation.